Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Job Title: Strategic Operations Manager - Fitness

Location: United Kingdom - Home based with expected travel

About the role:

You will lead a world-class wellbeing experience for a premium, Corporate Client, with accountability for the operational, commercial and strategic delivery of services, projects and experiences across EMEA. As our Strategic Operations Manager you will consistently bring positive, energetic, thoughtful and accountable leadership, to both the services we deliver, and your EMEA wide team.

We are looking for a leader who builds environments where excellence is the standard. As a leader, you will design the frameworks, rituals and behaviours that allow your team to execute with creative autonomy and an unwavering commitment to quality.

Creating and developing high performing Wellbeing and Fitness teams and services that push the boundaries of corporate wellbeing to deliver a world-class, unique offering will be a key part of your position with us.

Your responsibilities:

• Work closely with the our Intermediary, Client Operations Director, EMEA Operations Director and auxiliary support team, to ensure that joint business/Client plans are developed, agreed, delivered and evaluated in line with current and future client needs

• Provide effective and visible leadership to structure, manage, develop and motivate the your teams, to ensure that individual and team objectives are met/exceeded. This will include international travel as reasonably required.

• Create monthly functional plans for the Client, including programme roadmap updates, constantly reviewing and evaluating performance and creating efficiencies.

• Develop long term success of the contract through positive Client and Partner relationships, operational excellence and meaningful innovation, helping to secure contract extensions/renewals for existing facilities as well as seeking and developing new opportunities within the wider Client portfolio.

• Develop and maintain relationships with internal stakeholders across the business (including HR, finance, IT, propositions, marketing, CSR) and external stakeholders (including suppliers, contractors, specialists).

• Work collaboratively across our Wellbeing businesses to ensure that Client, Partner and commercial objectives are achieved and exceeded.

What you’ll bring:

• Degree level education

• Confident in managing teams and resources across multiple territories, adopting a hybrid approach combining remote (primarily) and face to face support.

• Experience in building strong trusted relationships with internal and external stakeholders, from supplier to clients and partners.

• Ability to deliver joint business plans, sometimes requiring navigation of an ambiguous business context.

• Ability to lead the operational delivery of multiple corporate gym facilities, across a broad geographical footprint.

• A willingness to embrace working within an insight-led culture whereby evidence-based decisions are made in relation to the target operating model, including but not restricted to propositions, processes and people.

Salary, Perks & Benefits:

• Competitive salary based on experience

• Corporate Bonus Scheme

• Matched Pension Scheme

• Health cash plan

• Surgical choices insurance

• 25 days annual leave (plus 1 discretionary day).

Next steps and support:

If you thrive in high energy, high performing environments that seek to raise the bar in how Corporate wellbeing services are designed and delivered, and you have extensive experience in optimising commercials, operations, people and teams - we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.