Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Location: London, UK

Closing date: 7th May 2026

About the role:

Our Fitness Managers work within large client corporate sites, leading the delivery and development of fitness and activity services across active spaces. This role combines operational leadership, programme design, team management and stakeholder engagement to ensure high-quality, safe and inclusive physical activity provision. The postholder will work closely with operational and wellbeing teams to drive participation, support retention and embed best practice in health and safety and safeguarding.

Key responsibilities:

• Lead, mentor and develop a team of fitness coaches, instructors and casual staff; provide regular coaching, performance feedback and training to maintain service standards.

• Deliver Personal Training sessions, focusing on care and prevention techniques for the sites corporate employees.

• Plan, oversee and quality assure a varied programme of group exercise, classes and workshops suitable for diverse abilities and health needs; ensure adaptations and inclusive practice are applied.

• Implement initiatives to increase participation and member engagement, supporting progression pathways and retention strategies.

• Manage operational aspects of delivery, including equipment logistics, site set-up, risk assessments and routine safety checks.

• Ensure compliance with health, safety and safeguarding policies; lead incident reporting, investigate operational issues and implement corrective actions.

• Act as an ambassador for UK Health and Wellbeing; promote relevant programmes, offers and wellbeing initiatives to clients and participants.

• Manage budgets and resource allocation where required; support scheduling, basic administrative tasks to maintain efficient service delivery.

• Develop strong working relationships with clients, partners and internal teams to support continuous improvement and successful contract delivery.

What we’re looking for:

• Recognised fitness qualifications (for example Level 2/3, REPs or equivalent) with additional leadership or management training desirable.

• 2 years+ experience of working in a gym floor environment.

• Excellent interpersonal and communication skills with the ability to motivate and engage diverse groups.

• Strong organisational skills, able to plan across sites, prioritise competing demands and work independently to meet operational requirements.

• Demonstrable commitment to health and safety and safeguarding best practice, with the ability to respond to incidents professionally.

• Flexible approach to working hours, including early mornings, evenings and occasional weekends.

• Ability to travel within London.

Pay, benefits and extras:

• Up to £30,000.00 dependent on experience.

• Health insurance cash plan and surgical choices.

• Access to group pension scheme and wellbeing services across the Group.

• Opportunities for training, professional development and career progression.

• Access to Westfield Rewards (high-street discounts & cashback)

Next steps and support:

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.