Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Job Title: Hospitality Ambassador

Location: London (New Site), with travel

About the role:

Our client, a global tech giant recognised as the world’s most widely used search platform, are looking for a Hospitality Ambassador for a new, innovative site in Central London.

We are looking for the type of person that can build an wellness environment that provides safety, comfort and consistency, reflecting what the users of the facility deserve.

You will be the face of our campus wellness experience. Not just in the moments you are present, but in the standard you set and the capability you build in the people around you. The Coaches, Pool Attendants, and Vendor Partners will take their cue from how you move through the space, how you read a room, how you make the small moments land.

Your responsibilities:

• Create a consistently welcoming environment across the entire wellness space

• Role‑model exceptional hospitality standards for the wider campus team

• Ensure every user feels seen, heard, and valued through intentional interactions

• Maintain and elevate the quality of the space, systems, and service delivery

• Build capability in others through presence, example, and consistent behaviours

• Communicate clearly and appropriately with users, colleagues, vendors, and stakeholders

What you’ll bring:

• 3+ years of building environments focused on the users wellbeing.

• A passion to ensure service is always at its peak.

• Curiosity about people and your users, use feedback to improve services and environment.

• Ability to confidently and calmly communicate with users, vendors and clients, ensuring your language meets them at their level.

• A passion for holistic wellbeing and fitness.

Salary, Perks & Benefits:

• Up to 35,000.00 GBP dependent on experience.

• 25 days annual leave plus 1 in lieu of Christmas period.

• Matched pension scheme

• Healthcare cash plan

• Surgical Options plan

• Westfield Rewards

• Access to health and wellbeing

Next steps and support:

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.